Terms of service

1. About us

This website is operated by The Best Way Digital Limited, trading as NextGen Provisions ("we", "us", "our"). You can contact us by email at nextgenprovisionsuk@gmail.com.

These terms apply to all orders placed through our online shop. Please read them before ordering. By placing an order, you agree to these terms.

2. Products

We take care to make sure product descriptions, images and specifications are accurate. Small differences in colour or appearance may occur because of screen settings or minor supplier variations. If an item you receive is not as described, you have rights under the Consumer Rights Act 2015 and our Refund policy.

3. Prices and payment

All prices are shown in pounds sterling (GBP) and include any applicable VAT.
Delivery charges, where they apply, are shown at checkout before you pay.
If we make an obvious pricing error, we will contact you before accepting your order and give you the option to continue at the correct price or cancel.
Payment is taken when you place your order.

4. Your order and how the contract is formed

When you place an order, you will receive an email acknowledging it. This does not mean we have accepted your order. Our acceptance takes place when we confirm that your order has been dispatched. We may decline an order, for example if an item is unavailable or there is an error in pricing or description. If we cannot accept your order, we will tell you and refund any payment in full.

5. Delivery

Our products are shipped from overseas suppliers. Delivery typically takes around 7–15 working days from dispatch. Delivery times are estimates and are not guaranteed; delays can occur, for example during busy periods or due to customs checks. If your order has not arrived within a reasonable time, please contact us and we will help.

6. Your right to cancel

If you are a consumer, you have the right to cancel your order within 14 days of receiving it, for any reason, under the Consumer Contracts Regulations 2013. Some exceptions apply, such as personalised items. Full details of how to cancel and return items, and how refunds work, are set out in our Refund policy.

7. Faulty or incorrect items

If an item is faulty, damaged or not as described, you are entitled to a remedy under the Consumer Rights Act 2015. Please see our Refund policy for how to tell us.

8. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill.
We are not responsible for loss or damage that was not foreseeable, or for any business losses, as our products are for domestic and private use only.
Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
Nothing in these terms affects your statutory rights as a consumer.

9. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are those shown on our website when you placed it.

10. Governing law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of the part of the UK where you live.